Now Hiring: Patient Service Representative – Registration

Orthopedic Institute | Sioux Falls, SD
Department: Registration | Status: Full-Time, Non-Exempt

About the Role

Orthopedic Institute is looking for a warm, detail-oriented Patient Service Representative to join our Registration team. You'll be the first face our patients see and the first voice they hear — setting the tone for their entire visit. If you thrive in a fast-paced environment, love helping people, and take pride in getting the details right, we want to meet you.

What You'll Do

• Greet patients, family members, and visitors in a courteous, calm, and professional manner

• Complete accurate and efficient patient registration and check-in, including collecting demographic, insurance, and related information

• Verify insurance eligibility and explain basic registration and financial requirements to patients

• Collect copays, deposits, and other patient payments, and reconcile collections daily

• Communicate with clinical staff to support smooth patient flow and provide wait-time updates

• Manage multiple priorities — phones, walk-ins, and administrative tasks — while maintaining accuracy and a positive attitude

• Protect patient privacy and confidentiality in accordance with HIPAA and organizational policy

• Rotate between assigned work areas and clinic locations as needed

What You'll Need

Education

• High school diploma or equivalent required

Experience & Skills

• One year or more of customer service experience required; physician office or healthcare front-desk experience preferred

• Prior experience with registration, scheduling, insurance verification, or point-of-service collections in a healthcare setting is a plus

• Comfortable using computers, phones, and standard office equipment (fax, copier, scanner, credit card terminal)

• Ability to learn and accurately use electronic medical records and practice management systems

• Strong verbal communication and interpersonal skills

• Excellent organizational skills with close attention to detail and accuracy

• Ability to stay composed, patient, and professional in a busy, high-volume clinic setting

Why Orthopedic Institute

Our team lives by five core values: Excellence, Teamwork, Compassion, Innovation, and Wellness. We're looking for someone who brings these values to life every day — for our patients and for each other.

• Competitive pay

• Comprehensive benefits package (medical, dental, vision, profit-sharing, retirement, and more)

• Supportive, team-oriented culture

• Opportunity to grow within a respected healthcare organization

Orthopedic Institute is an Equal Opportunity Employer.