Orthopedic Institute Careers

Orthopedic Institute Careers
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Registrar

Sioux Falls, SD
 

Job Purpose: Responsible for greeting all patients for appointments and procedures and demonstrating a high level of patient care throughout the check-in process. This is a full time position and typically works Monday - Friday (10 AM - 7 PM).  Occasional rotating Saturday hours are required (11 AM - 4 PM  - usually once per quarter)

Essential Functions: In order to perform this job successfully, an individual must be able to perform each essential function satisfactorily and regular attendance is required. The responsibilities listed below are representative of the primary essential functions required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provide excellent customer service to our patients.
  • Data entry with accuracy and efficiency
  • Follow guidelines, policies and procedures written specifically for the registration staff.
  • Perform additional duties when not registering patients
  • Handle money and account for financial reconciliation
  • Coordinate with other departments to ensure patient satisfaction and workflow efficiencies.
  • Use critical thinking skills to perform tasks associated with the position.
  • Inform the supervisor of any trends, issues and areas of concern related to the registration role.
  • Attend registration meetings as per invitation.
  • Complete orientation and annual training as required.
  • Develop and maintain good working relationships with peers and OI staff.
  • Follow HIPAA policies to ensure patient privacy.

Qualification Requirements: The qualifications listed below are representative of the knowledge, skills, and/or abilities required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education Requirements: High school diploma or GED required, Associate’s degree preferred. 1-2 years of medical office front desk experience preferred. 

Experience Requirements: 

  • Registration experience in a medical practice preferred
  • Customer service experience
  • Excellent interpersonal and communication skills
  • Exercise initiative and have the ability to problem solve
  • Experience working independently and as part of a team
  • Proficient organizational skills, attention to detail and accuracy
  • Demonstrated ability to establish and maintain effective working relationships with internal and external parties
  • Ability to comply with business practices, policies and processes


Certifications/Licenses: None required. 

Knowledge, Skills and Abilities: 

Working knowledge of:

  • Microsoft Office applications
  • Medical terminology

Skills:

  • Compassionate patient care
  • Active listening
  • Problem solve, prioritization, and critical thinking
  • Attention to detail and organization

Ability to:

  • Multitask
  • Communicate effectively verbally and in writing
  • Work independently as well as in a team environment
  • Type proficiently and accurately
  • Float to other sites to meet staffing needs

Physical Requirements: The physical requirements described here are representative of the physical demands required by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee may be required to walk, sit, reach overhead, bend to the floor, and may be required to stand for long periods of time. The employee is regularly required to talk and hear. The employee is required to use dexterity of hands and fingers to operate a computer keyboard and mouse. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may be required to lift and transport items up to 15 pounds

Working Environment:

The working environment described here is representative of the setting which an employee may encounter on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this position, the employee works in a clinical environment and may be exposed to hazardous chemicals or conditions including exposure to blood or other body fluids. The employee is exposed to a computer monitor daily. While performing the duties of this position, the employee must be alert to conditions that may impact the safety of patients, employees and visitors.